Help Center

Enjoy FREE SHIPPING: over € 300 in EU | € 500 Worldwide

ORDERING PROCESS

We strive to make your shopping experience as smooth and convenient as possible. Below is an overview of how to place an order and the processes involved:

Select Products: Browse our wide selection of products, choose the items you want, and add them to your shopping cart.
Review Your Cart: Before proceeding to checkout, take a moment to review the items in your cart to ensure everything is correct.
Proceed to Checkout: When you’re ready, proceed to the checkout page where you’ll enter your shipping information and select your payment method.

SHIPPING INFORMATION

We offer worldwide shipping with competitive rates and reliable delivery services. Our shipping methods ensure that your products arrive safely and on time.

Shipping Costs: Shipping costs are calculated based on your location and the total weight of your order. Exact costs will be displayed at checkout.
Shipping Times: Delivery times vary by region:
- Italy: 1-2 business days
- Europe: 1-3 business days
- International: 2-4 business days
Tracking Your Order: Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.

RETURNS & EXCHANGES

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer returns and exchanges under the following conditions:

Return Period: Items may be returned within 10 days of receiving your order, provided they are unused and in their original packaging.
How to Return an Item: To initiate a return, please contact our customer service at web@nicolaradano.com with your order details.
Exchanges: We accept exchanges for different sizes or colors. Follow the same return process and indicate which item you would like in exchange, subject to availability.